Terms & Conditions
INTRODUCTION
Our commitment is the delivery of bespoke, safe and first class services and customer experiences through a network of locally owned and operated offices within Southeast Asia. With a focus on experience, guest safety, quality control and service delivery, you can rely on Saffron Travel’s high standards across all the countries in which we operate. Each itinerary is individually booked and confirmed by our team of resident experts ensuring travel is operated according to your proposals. Each request is dutifully responded to within 24 hours unless negotiations and special requests are required on your behalf; our team will ultimately inform and follow up.
PRICING & SERVICES
Saffron Travel offer confidential rates based on market research, competition analysis, strategic negotiation and in-depth information for each specific season in each destination. These rates are offered under the condition that they cannot be displayed in any way to third parties. All quoted rates, unless otherwise specified, are net and non-commissionable.
All hotel rates in our confidential tariff are per room per night and inclusive of all applicable charges and taxes, unless otherwise specified; all tours and transfer rates in our confidential tariff are per person and inclusive of all applicable charges and taxes, unless otherwise specified; specific services from outside our confidential tariff will be offered on a case by case basis
Many hotels include compulsory special gala dinners on Christmas Day, New Year’s Eve and sometimes on national and/or other festive occasions in each country. This is a compulsory charge, and will be communicated and invoiced by Saffron Travel where applicable.
TAXES
Unless otherwise specified, all quoted rates are inclusive of applicable taxes (including service charges, Value Added Taxes and/or locally charged taxes). Domestic tourism taxes and/or airport taxes may be applicable and are not included. These need to be paid directly to the relevant authority, by the traveler.
In the event of government imposed tax changes, Saffron Travel reserves the right to alter the rates accordingly. Saffront Travel will work to avoid this from occurring however reserves the right to collect any differentials from the clients individually, which may arise.
PAYMENT
25% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. The remaining 75% of the total tour cost to be paid 45 days prior to arrival date. If booked less than 45 days from arrival, full payment is required immediately.
Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment (in addition to the 25% deposit). This will be required for Saffron Travel to secure services contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. Saffron Travel will inform you accordingly about this for each individual case.
Cancellation Policy
- No charge for any cancellation 31 days prior arrival date except for flights, cruises, or exceptional services which will be advised separately
- For cancellation requested less than 31 days before arrival, the cancellation charges set out below will be payable:
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| Period before the arrival time |
Cancellation fees |
| 45 to 15 Days |
30% of tour price |
| 14 to 8 Days |
50% of tour price |
| 7 to 3 Days |
70% of tour price |
| Less than 3 Days |
100% of tour price |
Privacy Policy
This web site is owned and operated by Saffron Travel and will be referred to as "We", "our" and "us" in this Website Privacy Policy. By using this site, you agree to the Website Privacy Policy of this web site, which is set out on this web site page. The Website Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the site.
We reserve the right, at our discretion, to modify or remove portions of this Website Privacy Policy at any time. This Website Privacy Policy is in addition to any other terms and conditions applicable to the site. We do not make any representations about third party web sites that may be linked to the web site.
We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Website Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with.
PERSONAL INFORMATION
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with privacy laws.
We use your personal information only when it will be important for us to contact you regarding our web site, new Saffron Travel services and special offers we think you may find valuable. If you would rather not receive this information, please see the "Changing your communication preferences” section below.
USE OF INFORMATION
Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Website Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
DISCLOSURE
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services only.
CHANGING YOUR COMMUNICATION PREFERENCES
As a customer of Saffron Travel, you may alter your customer information or opt-out of receiving communications from us at any time. You have the following options to change and modify your customer information:
- You may send an email to info@saffrontravel.net
- You may click on the unsubscribe link featured at the bottom of the email we send you
SECURITY
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
PROBLEMS OR QUESTIONS
If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at info@saffrontravel.net
